Hal ini mengancam kualitas sumber daya manusia Indonesia. Keywords: Stunting, social perception, childhood nutrition ABSTRAK Stunting adalah indikator kekurangan gizi kronis dalam periode 1000 hari pertama kehidupan seseorang. Design of appropriate activities may need to consider social perception held by local communities where the intervention will be implemented. Holding on to such perception may jeopardize optimal community participation in government’s efforts to reduce stunting prevalences. In fact, participants perceive stunted children as smart children. This study revealed that stunting is not being associated with health or nutrition issues. Thematic analysis was used to analyse the collected data. Data were obtained through field observation and in-depth interviews with four mothers having under-five-aged children in Tangerang. This qualitative study aims to describe facts on how community preceived stunted children. Inadequate meanings derived from social perception process may lead mothers to ignore such behavior that will increase risks of stunting and undermine community participation in government-led programme to reduce stunting. Having short posture is frequently perceived as heredity rather than as malnutrition. The local communities generally interpret stunting as “short” and use different terms such as ‘kerdil’, ‘cebol’, ‘kuntet’, and ‘kuntring’. This threatens the quality of human resources of Indonesia. Stunting is an indicator of chronic malnutrition in the first 1000 days of a child’s life. These will ensure and improve passengers’ perception and patronage of aviation services in the zone, locally and internationally. The study recommended that Airport management should regularly train frontline staff on customer service communication skills provide feedback mechanisms such as voice recorders and CCTV cameras to check front-line interactions with passengers, and automate the check-in process as is obtainable in developed countries to reduce the waiting time at check-in counters. The findings revealed that politeness of staff, waiting time at check-in counters and interactions with passengers significantly influenced passengers' impression of airports in the South-South geopolitical zone of Nigeria. The data generated were analysed using mean rating and multiple linear regression analysis. The instrument was content-validated, while the Cronbach Alpha coefficient for the constructs gave reliability of 96.9 per cent. Data were collected using a five-point Likert scale questionnaire. The study used stratified random sampling to survey four hundred passengers at Port Harcourt International Airport and Margaret Ekpo International Airport. The research was motivated by the desire to know how well passengers' impression of Nigerian airport service quality have been shaped by four check-in service attributes (competence of staff, politeness of staff, waiting time at check-in counters and interactions with passengers). ![]() The study examined check-in service quality attributes and passengers' impression of airports in the South-South geopolitical zone of Nigeria.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |